Talk to the person who runs it.
Limns is run by one developer, so there is one mailbox and no ticket queue to get lost in. Write in whatever language you are comfortable with — English or Chinese both reach the same place.
Answered within 2 business days.
Support
Something broken, a model behaving oddly, an account you cannot get into. Tell us what you did and what happened; if it is about a request, the time it ran at is enough for us to find it.
Billing and refunds
Include the order number from Settings → Billing. What can be refunded is set out in the Refund Policy.
Every order is sold by Waffo Pancake as merchant of record, so it can also be looked up in Waffo's customer portal, signing in with the email address you paid with.
Privacy and legal
Requests to access, export or delete your data, and anything about the Terms or the Privacy Policy, go to the same address. Most of it you can do yourself in Settings → Data.
Report content
Something made with Limns that breaks the content rules? Put “Report” in the subject and say where you found it; you do not need an account. Reports about a child, or a threat to someone’s life, are dealt with within 24 hours.
Who you are dealing with
Limns is an independent product run by one developer. There is no company behind it and no phone line — email is the way in, and it is read by the person who wrote the software. Every order is sold by Waffo Pancake as merchant of record; our Terms are governed by the law of England and Wales, which never overrides the consumer law where you live.